Returns Policy

30 days, free returns. Click here to start.

For our shipping policy, click here.

30-Day Performance Promise

We are proud of the things we make. An incredible amount of thought and sweat (and sometimes blood and tears!) goes into every design. Our products carry a limited lifetime warranty against manufacturing defects and a best-in-the-business 30-Day Performance Promise. We will repair, replace, or refund any product purchased from the Slice Engineering website (https://www.sliceengineering.com/) that does not meet your satisfaction within 30 days of normal use or due to a manufacturing defect.

How the 30-Day Performance Promise Works

Initial Troubleshooting: Please contact our support team. With a deep understanding of our products and a genuine desire to help, they'll work with you to troubleshoot any issues you're facing.
30-Day Window: From the moment your order arrives, you have 30 days to assess the performance of your product. If you're not seeing the results we've promised, we want to know about it.
Refund, Replacement, or Repair: If, after working with our support team, the issue persists, you have the option to send the product back for a full refund, replacement, or repair.

Please note: Refund excludes any shipping charged on the original order.

Free Return Shipping for US Customers

If you aren’t happy with your product, return shipping is on us for 30 days.

Once your return is received and inspected, we will notify you. Items must only be subject to normal use which does not cover any damage resulting from general wear and tear, improper installation, or improper adjustment. The refund will be processed and a credit will automatically be applied to your credit card or original payment method within 14 business days.

Items purchased in error are not eligible for free return shipping. If these errors result in exchange, the customer will be responsible for covering the cost of shipping for the replacement products.

International Orders

All customers are eligible for the return policy, but we cannot provide return labels for international orders. Please reach out to our helpful support team to make a return for your international order.

Returns After 30 Days

All returns initiated after 30 days of the original purchase will be subject to approval at the sole discretion of Slice Engineering. A processing fee of $6.95 will be taken from the refund. Refunds will be in the form of store credit and will not include original shipping fees. Return labels may be provided, but the cost will be deducted from the refund. Returns over 30 days must meet the following conditions:

The product isn’t used or damaged
The product must be unopened and in the original packaging
Purchase was made directly from the Slice Engineering website (https://www.sliceengineering.com/)

Products Not Eligible For Returns or Refunds

Gift Cards: Gift cards cannot be returned or refunded.
Products Purchased Through Resellers: Returns or refunds for products purchased through resellers must be pursued through the reseller. We cannot process returns or refunds for products not purchased directly from Slice Engineering.
Prototype Store Products: Prototype store purchases cannot be returned or refunded.