Shipping & Returns
We ship to anywhere in the USA, including all territories, via USPS or UPS. Additional shipping charges may apply for deliveries to Alaska, Hawaii, Puerto Rico, US Virgin Islands, or Guam. USPS First Class Mail is available for free to the contiguous United States. All shipping rates are auto-updated based on carrier published rates.
We now ship to 8 countries via USPS International, UPS and DHL: Australia, Canada, France, Germany, Israel, Italy, Norway, Spain, Sweden and the UK. We do not offer discounted shipping for international orders. All shipping rates are auto-updated based on carrier published rates. Customers are responsible for customs and import duties into their country of residence.
Returns & Refunds
We are proud of the things we make. An incredible amount of thought and sweat (and sometimes blood and tears!) goes into every design. All of our products carry a limited lifetime warranty against manufacturing defects. We will repair, replace, or refund any product that does does not meet your satisfaction due to a manufacturing defect. Simply contact us with the reason for your dissatisfaction, and ship the product back to us at:
Slice Engineering, LLC
747 SW 2nd Ave, IMB 36, Suite 357
Gainesville, FL 32601
To complete your return, we require a receipt or proof of purchase. Returns can be initiated here.
Returns or refunds for products purchased through distributors must be pursued through the distributor. We cannot process returns or refunds for products not purchased directly from Slice Engineering.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet please follow these steps:
1. Check your bank account again
2. Contact your credit card company, it may take some time before your refund is posted.
3. Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Gift cards cannot be returned or refunded.